FAQ

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

lick the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

f you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

1) Click the "My Account / Order Status" link at the top right side of our site.

2) Enter your email address.

3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

YOU HAVE 15 CALENDAR DAYS TO RETURN ITEMS FROM THE DATE YOU RECEIVED IT. TO BE ELIGIBLE FOR RETURN THE ITEMS MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. YOUR ITEM MUST BE IN THE ORIGINAL PACKAGING. NO BROKEN SEALS OR DAMAGED ENERGY SHOTS ARE ELIGIBLE FOR RETURNS.

YOUR ITEMS NEED TO HAVE THE RECEIPT OR PROOF OF PURCHASE EMAIL ROA AT rektenergyreturns@gmail.com INCLUDING PHOTOS OF ITEMS BEING RETURNED.

ONCE YOU RECEIVE YOUR AUTHORIZATION NUMBER, PLEASE SHIP AND WE WILL INSPECT IT AND NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL IMMEDIATELY NOTIFY YOU OF THE STATUS OF YOUR ITEM ONCE WE INSPECT THE ITEM.

IF YOUR RETURN IS APPROVED, WE WILL INITIATE A REFUND TO YOUR CREDIT CARD (OR ORIGINAL METHOD OF PAYMENT). YOU WILL RECEIVE THE CREDIT WITHIN A CERTAIN AMOUNT OF DAYS, DEPENDING ON YOUR CARD ISSUER'S POLICIES.

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEMS. SHIPPING COST ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

IF YOU HAVE ANY QUESTIONS ON HOW TO RETURN YOUR ITEM TO US, PLEASE CONTACT US AT:

rektenergyreturns@gmail.com

Yes! Your health is our number one priority. Only the finest natural vitamins, minerals, essential oil extracts, and a mixture of green and white tea extracts have been combined with natural green coffee cacao beens to formulate a healthy alternative for energy and focus! 

We have also formulated our energy shot to create anti-inflammatories for better cardiovascular circulation, all while enhancing focus fuel to stimulate hours of endurance awareness!